Frequently Asked Questions

What types of products does Décor Emporium offer?

Décor Emporium is an online store specializing in a wide range of home decor items. We also offer downloadable wall art for a touch of digital elegance.

How can I place an order?

To place an order, simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information to complete the purchase.

Can I modify or cancel my order after it’s been placed?

Once an order has been processed or shipped, modifications or cancellations are not possible. Please review your order carefully before completing the purchase.

What payment methods do you accept?

Décor Emporium accepts various payment methods, including major credit cards, debit cards, and other secure payment options. All transactions are processed securely.

How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment.

What is the shipping time for physical products?

Shipping times vary depending on the destination and selected shipping method. Please refer to our Shipping Policy for detailed information on estimated delivery times.

How do I download the wall art I purchased?

For downloadable wall art, a download link will be provided in the confirmation email sent after successful payment. Simply click the link to access and download the files.

Are the downloadable wall art files compatible with all devices?

The wall art files are generally compatible with most devices. However, for the best experience, we recommend using a computer or laptop for downloading and viewing the files.

Can I share or resell the downloadable wall art files?

No, the downloadable wall art is for personal use only. Redistribution, resale, or any commercial use is strictly prohibited without explicit permission.

What is your return policy for physical products and downloadable wall art?

Our Returns and Refunds Policy provides detailed information on returns for physical products and the terms for downloadable wall art. Please review this policy for specific guidelines.

How do I contact customer support?

If you have any questions or concerns, you can reach our customer support team at info@bgtr.group, we’re here to assist you.

Do you ship internationally?

No, Décor Emporium ships only to South Africa.

Feel free to reach out to our customer support if you have any further inquiries or need assistance with your order.